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Available Every Day Except Easter & Christmas!

Where alpaca the zoo, and bring them to YOU!

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Refunds and Cancellations

Refunds & Cancellations

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund, you must cancel your booking at least 7 days in advance of the booking date.

No refunds are available for no-shows, or any time after your booking date.

To complete your refund, we require a receipt or proof of purchase.

Need Help?

Contact us at alpacathezoo@gmail.com for questions related to refunds and cancellations.